Refund policy

Return and Refund Policy

Blinkitt aims to provide customers with a smooth, reliable, and convenient shopping experience. If you receive a damaged, defective, incorrect, or materially different product, you may be eligible for a return, replacement, or refund, subject to the conditions outlined below.

1. Return Eligibility

A return or replacement request may be accepted if:

  • The product received is damaged or defective.

  • You received an incorrect product or a different product from what you ordered.

  • The product is materially different from its description or specifications.

  • The product meets the return conditions mentioned on the relevant product page.

Products should generally be unused and returned in their original condition, packaging, tags, accessories, and other included items, where applicable.

2. Return Request Period

Customers should contact us as soon as possible after receiving an order and within the return period specified on the relevant product page.

Return requests submitted after the applicable return period may not be accepted.

3. Proof of Issue

To review a return, replacement, or refund request, we may ask customers to provide photographs or videos showing the product and the issue. An unboxing video may also be requested for certain products or damage-related claims.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, perishability, customization, or other product-specific reasons. Any applicable non-returnable conditions will be mentioned on the relevant product page, subject to applicable law.

5. Replacement Policy

If a product is eligible for replacement, we may arrange a replacement subject to product availability. If the same product is unavailable, an alternative resolution or refund may be offered where applicable.

6. Refund Policy

Once an approved return is received and inspected, the refund will be processed according to the applicable refund terms.

  • Prepaid orders: Approved refunds may generally be issued to the original payment method.

  • Cash on Delivery (COD) orders: Customers may be required to provide valid bank account or other payment details to process an eligible refund.

Refund processing times may vary depending on the payment provider, bank, or financial institution involved.

7. Order Cancellation

Customers should submit cancellation requests before an order has been dispatched. Once an order has been dispatched or handed over to the shipping partner, cancellation may not be possible.

If cancellation is approved for a prepaid order, the applicable refund will be processed according to the refund procedure.

8. Return Shipping

If a return is approved because a product is damaged, defective, incorrect, or materially different from its description, the return shipping arrangements will be communicated to the customer based on the circumstances of the case and applicable law.

9. Conditions for Rejection

A return or refund request may be rejected where permitted by applicable law if:

  • The product has been used, altered, or damaged due to customer mishandling.

  • Original packaging, tags, accessories, or included parts are missing where required.

  • The issue results from improper use or handling.

  • The request is submitted after the applicable return period.

  • The product is specifically marked as non-returnable and no legal exception applies.

Each request will be reviewed based on the product condition, applicable policy, and circumstances of the case.

10. How to Request a Return or Refund

For return, replacement, cancellation, or refund assistance, please contact us using the details below:

Email: support@blinkitt.co.in

Website: https://blinkitt.co.in/

Please include your order number, registered mobile number, a description of the issue, and photographs or videos where applicable. This will help us review your request more efficiently.

Blinkitt reserves the right to review each request and determine eligibility in accordance with the published policy and applicable consumer protection laws.