Privacy policy

Privacy Policy

Blinkitt respects your privacy and is committed to protecting the personal information you share while using our website and services. This Privacy Policy explains what information we may collect, how we use it, how we share it, and the steps we take to protect it.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Order and transaction details

  • Payment-related information

  • Device, browser, IP address, and website usage information

  • Information you provide when contacting customer support

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process payments and Cash on Delivery (COD) orders

  • Provide customer support

  • Handle returns, refunds, replacements, and cancellations

  • Send order confirmations and service-related updates

  • Prevent fraud, misuse, and unauthorized activities

  • Improve our website, products, and services

  • Send promotional communications where permitted

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment service providers. Blinkitt does not necessarily store complete debit card, credit card, or banking credentials on its own servers. Payment information may be handled by the relevant payment provider in accordance with its own privacy and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties to operate our business and provide our services, including:

  • Payment processing providers

  • Courier, shipping, and logistics partners

  • Fulfillment and delivery partners

  • Website hosting and technology service providers

  • Customer support providers

  • Marketing and analytics service providers

  • Fraud prevention and security providers

  • Government or legal authorities when required by applicable law

We do not intend to sell customers' personal information for unrelated commercial purposes.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, support the shopping experience, and measure advertising performance.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal obligations.

8. Third-Party Services and Links

Our website may use or link to third-party websites and services. These third parties may have their own privacy policies and practices. Blinkitt is not responsible for the privacy practices or content of external websites. We encourage customers to review the relevant privacy policies before sharing information with third parties.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law. If we become aware that personal information has been collected inappropriately, we may take reasonable steps to address the situation.

10. Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or other appropriate action regarding your personal information. You may also contact us with questions about how your information is used.

11. Changes to This Privacy Policy

Blinkitt may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements. Any revised policy will be published on our website with the updated version.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Website: https://blinkitt.co.in/

Email: support@blinkitt.co.in

By using our website, you acknowledge that you have read this Privacy Policy.